Return, Exchange, and Refund Policy

Northeastern Promotions is committed to providing high-quality apparel and promotional products. Subject to the terms and conditions outlined below, eligible merchandise may be returned for a refund or exchange within fifteen (15) calendar days of the date of delivery.

Return and Exchange Eligibility

To qualify for a return or exchange, all merchandise must:

• Be received by Northeastern Promotions within fifteen (15) calendar days of the original delivery date;
• Be unused, unworn, and in its original condition;
• Include all original tags, labels, packaging, and accessories; and
• Be free from rips, tears, stains, odors, alterations, or other damage.

Northeastern Promotions reserves the right to inspect all returned merchandise and determine, in its sole discretion, whether the merchandise satisfies the requirements of this policy.

Merchandise damaged through misuse, intentional conduct, improper handling, normal wear and tear, or participation in athletic or sporting activities involving force, impact, or physical contact will not be eligible for a refund, exchange, credit, or other compensation. Ineligible merchandise may be returned to the customer at the customer’s expense.

Return and Exchange Process

To request a return or exchange, please contact Northeastern Promotions at:

Email: info@northeasternpromotions.com
Telephone: (877) 240-4349

Customers must receive return authorization before sending merchandise back to Northeastern Promotions. Unauthorized returns may be refused.

Once the returned merchandise has been received and inspected, approved refunds or exchanges will generally be processed within five to seven (5–7) business days. Processing times may vary depending on the nature of the request and the customer’s financial institution.

Northeastern Promotions reserves the right to deny any return, exchange, refund, or credit when the merchandise does not comply with the requirements of this policy.

Credit Card Transaction Fees

Payments made by credit card are subject to a three percent (3%) transaction or processing fee.

Credit card transaction and processing fees are non-refundable. If an order is canceled, returned, exchanged, credited, or otherwise approved for a refund, the refund will apply only to the eligible merchandise and other refundable charges. The original three percent (3%) credit card transaction fee will not be included in the refund.

By submitting payment by credit card, the customer acknowledges and agrees that the applicable transaction or processing fee is non-refundable, except where otherwise required by applicable law.

In-Hand Dates and Delivery Delays

If an order is not delivered by the specified In-Hand Date, the merchandise may be eligible for return and a refund at the sole discretion of Northeastern Promotions. Eligibility will be determined based on the circumstances of the order, the agreed delivery requirements, and the cause of the delay.

Customers requesting consideration for a missed In-Hand Date must contact Northeastern Promotions to determine whether the order qualifies for a refund or other accommodation.

Any required delivery date must be disclosed and confirmed in writing at the time the order is placed or when the quotation is requested. If no required delivery date is provided and accepted in writing, the order will be produced and shipped according to Northeastern Promotions’ standard production and delivery schedules.

Northeastern Promotions will make commercially reasonable efforts to ensure that merchandise is shipped and delivered on or before an agreed In-Hand Date. However, Northeastern Promotions is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, natural disasters, government actions, labor disruptions, or other circumstances beyond its reasonable control.

Additional Terms

Refunds will generally be issued to the original method of payment. Original shipping charges, expedited production charges, rush fees, transaction fees, and return shipping costs are non-refundable unless otherwise approved in writing by Northeastern Promotions or required by applicable law.

Custom-made, personalized, decorated, imprinted, or otherwise specially manufactured merchandise may not be eligible for return, exchange, or refund unless the merchandise is defective or does not materially conform to the approved specifications.

Northeastern Promotions reserves the right to modify this Return, Exchange, and Refund Policy at any time. The policy in effect on the date an order is placed will apply to that order.

Thank you for choosing Northeastern Promotions. We value your business and appreciate the opportunity to serve you. Questions regarding this policy may be directed to info@northeasternpromotions.com or (877) 240-4349.